Effective Date: 15.03.2024

Welcome to KSupport24. By accessing or using our services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, services, or communicating with our support team, you agree to comply with and be legally bound by these Terms. If you do not agree, please do not use KSupport24.

2. Services Provided

KSupport24 offers a range of services including but not limited to:

• IT & Technical Support

• Custom Software Solutions

• Business Consulting

• Marketing Strategy & Development

• Web Hosting, Design & Management

• Import/Export and Company Setup Services (via RusGate)

We reserve the right to modify or discontinue any service at our discretion without notice.

3. User Responsibilities

• Provide accurate and complete information when requested

• Not engage in any activity that interferes with or disrupts our services

• Use the services only for lawful purposes

4. Payments and Subscriptions

• Invoices must be settled within the stated period (usually 7 or 14 days)

• Subscription-based services renew automatically unless canceled

• No refunds for completed services unless otherwise agreed

• We accept payments via [Bank Transfer, PayPal, Card, etc.]

5. Confidentiality

Both parties agree to maintain confidentiality of sensitive data including:

• Client documents

• Source code and architecture

• Business strategies discussed

We will never sell or disclose client information to third parties without consent.

6. Intellectual Property

All custom software, designs, reports, and documents provided by KSupport24 remain the intellectual property of KSupport24 until full payment is received. Rights may be transferred as agreed in the contract.

7. Third-Party Services

KSupport24 may integrate or suggest third-party tools (e.g., Google, Microsoft, WhatsApp). We are not liable for outages, policy changes, or data handling by third parties.

8. Limitation of Liability

• Any indirect, incidental, or consequential damages
• Loss of data or revenue due to service downtime
• Client misuse or misconfiguration of systems we deliver

9. Termination

• We may suspend or terminate services if terms are violated, payments are overdue, or behavior is abusive/fraudulent
• Clients may terminate services by written notice; fees may still apply for completed work

10. Governing Law

These Terms shall be governed by the laws of [Insert Country / Jurisdiction], and any disputes will be settled in the courts of [Insert Jurisdiction].

11. Updates to Terms

We may update these Terms from time to time. Continued use of KSupport24 services constitutes acceptance of the revised Terms.

Effective Date: 12.03.2024

This Privacy Policy explains how KSupport24 collects, uses, and protects your information when you use our services or visit our website.

1. Information We Collect

• Personal information such as name, email, phone number
• Business details for service purposes
• Technical information (IP address, browser type, etc.)
• Communications and support history

2. How We Use Your Information

• To deliver requested services and customer support
• To improve and personalize your experience
• To send relevant updates, offers, or legal notices
• For internal record keeping and analysis

3. Data Protection

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure.

4. Sharing of Information

• We do not sell your data to third parties
• We may share information with trusted partners under strict confidentiality for business needs only
• We may disclose information if legally required

5. Cookies and Tracking

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings.

6. Third-Party Services

KSupport24 may link to or integrate services from third parties (e.g. payment providers, cloud storage). We are not responsible for their privacy practices.

7. Access and Control

You have the right to:

• Access your personal data
• Request corrections or deletions
• Withdraw consent or opt out of communications

8. Changes to this Policy

We may update this Privacy Policy. Continued use of our services after changes means you accept the updated terms.

Effective Date: 04.05.2023

This Service Level Agreement (SLA) outlines the expected service standards and commitments provided by KSupport24 to its clients.

1. Scope of Services

This SLA applies to all services provided by KSupport24, including but not limited to:

• IT & Technical Support
• Software Development
• Business and Marketing Consulting
• Web Hosting and Management

2. Service Availability

KSupport24 aims to provide 99.5% uptime for all web-based and cloud-hosted services, excluding scheduled maintenance or uncontrollable events.

3. Support Hours

• Standard Support: Monday to Friday, 9:00 AM – 6:00 PM (GMT+X)
• Emergency Support: 24/7 for critical system outages

4. Response & Resolution Times

Priority	Response Time	Resolution Time
Critical	Within 1 hour	Up to 4 hours
High	Within 4 hours	Up to 12 hours
Medium	Within 1 business day	Up to 3 business days
Low	Within 2 business days	Up to 5 business days

5. Client Responsibilities

• Provide timely and accurate information related to service requests
• Ensure proper use of delivered systems and platforms
• Notify KSupport24 of any critical issues as soon as possible

6. Performance Monitoring

All services are continuously monitored, and performance logs can be shared with clients upon request.

7. Limitations

This SLA does not apply to:

• Issues caused by third-party services or hosting providers
• Planned maintenance windows (with prior notice)
• Client-side misuse or modifications

8. Revisions

KSupport24 reserves the right to revise this SLA. Clients will be notified of changes in advance, and continued use of services implies acceptance of updates.